Our Store policies
Our Store Policies
Returns & Exchanges
At Apex Furniture, we are committed to delivering premium-quality furniture that meets the highest standards of craftsmanship. Every product undergoes thorough quality checks before dispatch.
To give you complete peace of mind, we provide a 1-Year Warranty against manufacturing defects and transit damage (subject to the conditions below).
If you receive a product that is damaged during transportation or is not in usable condition, please notify us within 24 hours of delivery. Our support team will review your request, and after inspection, we will arrange a replacement if the claim is found valid.
To raise a return or exchange request, contact us:
Email: Apexfurniture.info@gmail.com
Phone: +91-8800540470
Please Note:
Returns and exchanges are accepted only for damaged products.
Damage must be reported within 24 hours of receiving the product.
The product should remain in its original condition until the inspection is completed.
Order Cancellation & Refund Policy
We understand that plans can change.
You may request to cancel your order only if it has not yet entered the manufacturing or dispatch process. Once production has started, cancellation requests cannot be accepted.
If your cancellation request is approved, the applicable refund will be processed through the original payment method within the standard processing time.
Delivery Policy
Every Apex Furniture product is carefully manufactured with precision and strict quality control.
Standard dispatch time is within 7 working days from the date of order confirmation.
If multiple products are ordered together, they may be shipped separately depending on production and availability.
In rare situations, an item may become temporarily unavailable or require additional production time. If this happens, our team will inform you of the revised dispatch schedule.
In case of any unexpected delay, we will proactively notify you and keep you updated until your order is dispatched.
Our goal is to ensure your furniture reaches you safely and in perfect condition.
Product Transit Protection
For deliveries outside Delhi/NCR, transportation is handled by our trusted logistics partners.
Although every shipment is packed securely, damage during transportation is covered according to the logistics company's inspection and claim policy.
To ensure your claim remains valid, please follow these important steps:
Inspect the furniture carefully at the time of delivery.
If you notice any damage, immediately inform the transport representative.
Do not accept the damaged product.
Return the damaged consignment with the same transport vehicle whenever possible.
Contact our customer support immediately with photographs and delivery details.
This process allows the logistics company to inspect the shipment and process the damage claim efficiently.
Important: If a damaged product is accepted without reporting the issue at the time of delivery, the transport company's damage coverage and our replacement policy may no longer be applicable.
Need Assistance?
Our customer support team is always happy to help you with your order, delivery, warranty, or any product-related questions.
Email: Apexfurniture.info@gmail.com
Phone: +91-8800540470
Thank you for choosing Apex Furniture. We truly appreciate your trust and look forward to serving you with premium quality furniture and reliable customer support.
Colors, Shipping & Warranty Policy
Product Colors
At Apex Furniture, we make every effort to display our products with accurate colors and finishes.
However, the actual color of the product may vary slightly depending on your device's screen settings, display resolution, brightness, or photography lighting. Such minor variations are natural and should not be considered a product defect.
If you have any questions about the finish, fabric, or polish before placing your order, our customer support team will be happy to assist you.
Shipping Policy
We are pleased to offer FREE standard shipping on most orders across India, with no shipping charges added during checkout.
However, in certain locations, additional logistics charges may apply based on the delivery destination and courier service policies.
These may include:
State or territory-specific transportation charges (especially for some North-Eastern states).
ODA (Out of Delivery Area) charges.
Fuel surcharge.
FOV (Freight on Value) charges.
Oversized or odd-dimension handling charges.
Applicable GST on the above charges.
If any additional shipping charges are applicable for your location, our team will inform you before dispatching your order.
Delivery Information
Standard delivery is provided up to the Ground Floor of the delivery address.
If the delivery vehicle cannot enter your street due to narrow roads or access restrictions, the customer is requested to collect the furniture from the nearest accessible location where the vehicle can safely stop.
We always work with trusted logistics partners to ensure your furniture reaches you safely and securely.
12-Month Warranty Policy
Every Apex Furniture product is backed by a 12-Month Limited Warranty, covering manufacturing defects and workmanship issues under normal household use.
If any manufacturing defect is identified during the warranty period, our team will inspect the product and provide an appropriate resolution in accordance with our warranty policy.
Warranty Covers
Our warranty includes:
Manufacturing defects.
Workmanship-related issues.
Structural defects caused during the manufacturing process.
Defects occurring under normal residential use.
Warranty Does Not Cover
The warranty does not apply to damages caused by normal usage, accidental handling, or improper maintenance, including:
Normal wear and tear over time.
Minor scratches, dents, cuts, or surface marks caused by daily use.
Damage caused by accidents, impact, or mishandling.
Incorrect installation or assembly carried out by the customer or an unauthorized person.
Damage resulting from improper storage, misuse, negligence, or incorrect cleaning methods.
Fading or discoloration of upholstery and fabric due to prolonged exposure to direct sunlight.
Cracks or damage caused by shifting, dragging, or improper movement of the furniture.
Swelling, warping, or decay of wood due to continuous exposure to water, moisture, or excessive humidity.
Damage caused by fire, floods, natural disasters, pests, chemicals, or any external factors beyond manufacturing defects.
To ensure long-lasting performance, we recommend following the care and maintenance instructions provided with your furniture.
If you have any questions regarding warranty coverage, our customer support team will be happy to assist you.
Additional Warranty Terms
To maintain complete transparency, please read the following warranty conditions carefully.
Solid Wood Furniture
Solid wood is a natural material that reacts to changes in temperature and humidity. Due to seasonal climate variations, the wood may naturally expand, contract, or develop minor movement over time. This is a natural characteristic of solid wood and is not considered a manufacturing defect. Therefore, such changes are not covered under the warranty.
Similarly, natural wood features such as:
Wood grains and texture variations
Natural color differences
Joint lines
Small knots or other natural markings
are unique characteristics of real wood and should not be treated as defects.
For solid wood furniture, any claim related to seasonal shrinkage, expansion, or opening of joints is considered only within the applicable warranty period and will be inspected before approval.
Upholstery Warranty
Fabric materials, including seat covers, cushions, and upholstery, are subject to normal wear during regular use and therefore are not covered under warranty.
For upholstered furniture, the warranty applies only to:
The internal wooden or metal frame
Manufacturing defects
Mechanical components or recliner mechanisms (where applicable)
Damage caused by improper cleaning, non-standard dry-cleaning methods, bleach, harsh chemicals, or unsuitable cleaning products is not covered under the warranty.
Level Difference
As per furniture industry standards, a level variation of up to 5 mm may occur due to differences in flooring or surface conditions where the furniture is placed.
This is considered normal and is not covered under the warranty.
Refund Policy
Customer satisfaction is our priority. We offer a 7-Day Return Policy from the date of delivery, subject to the conditions below.
Return Eligibility
Returns are accepted only if:
You receive a damaged product.
You receive a wrong product different from your order.
The product remains unused and in its original condition.
The original invoice or proof of purchase is available.
For customers within Delhi/NCR, eligible returns are handled directly by Apex Furniture.
For deliveries outside Delhi/NCR, any damage that occurs during transportation is covered according to the logistics company's inspection and claim policy. In such cases, the logistics partner will be responsible for processing the transit damage claim.
Important Inspection Requirement
Please inspect your furniture immediately upon delivery.
If you notice any damage or receive an incorrect product, you must inform us within 24 hours of delivery by sharing photographs and your order details with our customer support team.
Requests made after this reporting period may not be eligible for return or replacement.
Return Process
Once your return request is approved:
The product must be returned in the same condition in which it was delivered.
The customer is responsible for returning the product to our registered office unless otherwise instructed by our support team.
After receiving the returned product, our team will inspect it to verify the claim.
Refund Process
Once the inspection is completed, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the amount to reflect in your account.
Our aim is to make the entire return and refund process as smooth, transparent, and hassle-free as possible.